Refund Policy

Refund Policy

RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not

satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the

following conditions are met :

All items must be in their original packaging with product tags intact
All items must be unworn, unused, unwashed and in its original condition
Footwear should have no scuff marks on its outsole
Originals receipts would need to be included
All items would need to be purchased originally from China
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges

or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.

  1. VALIDITY FOR EXCHANGES & RETURNS
    All exchanges and returns would need to be raised within 10 days of the invoice date for China, and 20

days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within

China through our online portal at www.mrocioa.xyz. All requests for returns however, would need to be

strictly made online at www.mrocioa.xyz for both local and overseas deliveries.

  1. EXCHANGES AT OUR BOUTIQUES
    2.1 You will need to bring along your original invoice together with the item(s) in its original condition and

packaging to any of our boutiques.

2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail

associates that it is valid.

2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the

difference in cash.

2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).

2.5 No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our

boutiques.

  1. EXCHANGES & RETURNS ONLINE
    3.1 You will need to include your original invoice together with the item(s) in its original condition and

packaging.

3.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for

your exchange.

3.3 Mail us your parcel via a traceable mode of postage.

3.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready.

Generally, the processing period is 5 working days upon receipt of your parcel.

3.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit

Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non

extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher

is applicable online only and cannot be used in our Retail boutiques.

3.6 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized,

would not be refunded.

3.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original

invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping

charges of exchanged items.

3.8 However, if any of the products received is deemed defective or a wrong shipment, mrocioa.xyz will bear the

cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and

whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an

item(s) of a similar value or providing online store credits or any other methods at the discretion of

mrocioa.xyz.

3.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for

refunds or exchanged items.

3.10 All returns and exchanges made via our online portal at www.mrocioa.xyz would need to be shipped to :

The Company ShenZhen Silicon Electronic Technology Co., Ltd.

Room 308, Building E, Lihao Industrial Park, No. 78, Ainan Road, Longdong Community, Baolong Street, Longgang District, Shenzhen

China

Tel: +86 755 8355 1550

  1. OTHER TERMS & CONDITIONS
    4.1 All items that are returned and exchanged, can only be made once.

4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item

(s) for return or exchange are of the same item(s) as a previous order

4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage

that is the result of use by you or wear and tear of a product.

4.4 Mrocioa makes no warranty in respect of any product, express or implied, including any implied warranties of

merchantability, quality, compliance with description and fitness for a particular purpose

4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of

Singapore

4.6 All decisions made by mrocioa.xyz is final

  1. REPAIR POLICY
    We offer repair services for all our products. Kindly visit us at any of our boutiques in Singaporefor more

information or contact us at support@mrocioa.xyz